Terms & Conditions
Last updated 2026
1. These terms
These terms apply to work carried out by SMB Groundworks and Servicing (Kent, United Kingdom) and to the use of this website. Contact: 07951 294145 / brookershane55@gmail.com.
2. Estimates and pricing
Every job is priced in person following a site visit. Any figure discussed before a site visit is indicative only. An estimate covers the work described in it; if conditions found once work starts differ materially from what could reasonably be seen at the visit, for example unexpected ground conditions, buried obstructions or services, we will inform you and agree any change with you before continuing.
3. Booking and deposit
A 10% deposit is payable when you confirm you wish to proceed, and secures your place in the work diary. The balance is due on completion of the work unless otherwise agreed in writing.
4. Scheduling
Start dates and durations are given in good faith and may be affected by weather, ground conditions, access or material availability. We will keep you informed of any change. Our normal working hours are 7am to 5pm, seven days a week when needed.
5. Access, services and site conditions
You agree to provide reasonable access to the site for people, plant and materials, and to tell us about anything below ground that you know of, drains, pipes, cables, soakaways, septic tanks and similar. Where the position of buried services is not known or marked, we cannot accept responsibility for damage that could not reasonably have been avoided.
6. Permissions and approvals
Unless expressly agreed otherwise in writing, obtaining planning permission, building regulations approval, structural engineer design and sign-off, highway or crossover permissions, conservation or listed building consent, and any consent relating to protected trees is the customer's responsibility. This includes underpinning works, where we carry out the work to the specification provided and the engineer and building control approvals remain with you.
7. Putting things right
We do not offer a formal written warranty period. What we do commit to is straightforward: if something in our workmanship is not right after we have finished, contact us and we will return and put it right. This does not cover fair wear and tear, damage caused by others, movement caused by factors outside the works, alteration of the works by anyone else, or failure to maintain the finished surface reasonably. Your statutory rights as a consumer are not affected.
8. Materials
Natural materials such as stone, timber and clay products vary in colour, texture and size between batches, and samples are indicative only. Manufacturer guarantees on supplied products, where they exist, are provided by that manufacturer.
9. Cancellation
If you cancel after booking, we may retain an amount reflecting costs already incurred, including materials ordered specifically for your job. Where the work was agreed away from our business premises, you may have a statutory right to cancel within 14 days; if you ask us to start within that period you may be charged for work carried out.
10. Liability
Nothing in these terms excludes or limits liability where it cannot lawfully be excluded or limited, including for death or personal injury caused by negligence. Subject to that, our liability in connection with a job is limited to the price paid for that job, and we are not liable for indirect or consequential loss.
11. Website content
Content on this website is provided for general information about our services. It is not technical advice for a specific property; advice for your property is given at the site visit.
12. Governing law
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction over any dispute.